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our office
  • 2327 Boul. Du Versant-Nord, Bureau 210
  • G1N 4C2 - Quebec City, QC, CA
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  • 8 rue Bourbeau
  • G1E 4V3 - Quebec City, QC, CA
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  • from monday to friday - 8:30 AM to 6:00 PM
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Personal Data

Personal Data

Privacy Policy

We like things clear and easy to unders­tand, and to share them. When you browse this website, we analyze where you come from and what tech­no­lo­gi­cal device you are using. When you send us a message, we keep your infor­ma­tion so we can commu­ni­cate with you again.

Although this site is not an e-commerce site and is not inten­ded to track your beha­vior, we invite you to unders­tand clearly what we know about you, why we need it, and how you can access your perso­nal data and delete it.

Read our Policy

Privacy Policy

General Principles

We respect your privacy and are committed to protecting it and being transparent in our data collection and usage practices. We comply with the guidelines of Quebec's Law 25 and want to inform you about the information we collect on this site, how we share it, with whom, and why we do so.

Contact Point

To consult, correct, or update your personal information collected via this website, please contact us.


The data privacy officer for Infernal Media is Mr. Nicolas Hamelin. You can reach him by email at confidentialite@infernal.media.


You can also send a postal mail to the following address: Infernal Media - 2327 Boulevard du Versant-Nord, Quebec (QC) G1N 4C2.

Why We Collect and Share Data

We collect anonymous data, anonymized data, and personal data. This data allows us to:

  • Ensure the proper functioning of the online tools we offer by checking, for example, the type of device you use to browse or your browser version. This data is anonymous and not shared outside this site.

  • Validate your choices and preferences regarding privacy. This data is anonymous and shared only with Google Analytics to remember your choice.

  • Improve your user experience, for example by remembering your language preference or favorites. This data is anonymous and not shared outside this site.

  • Determine your interests on our site for statistical purposes and to retarget our advertising offers. For example, we record (non-exhaustively) the pages you visit, time spent on each, total page views, entry and exit pages, percentage of the page read, and your interactions with navigation tools. This data is anonymized and transmitted to Google and Facebook, which retain it for 90 days, during which we can retarget you with ads. After 90 days, only anonymous site usage statistics are retained. At no point can we identify you personally.

  • Respond to your requests when you contact us via a contact or support form. This data includes your first and last name, email address, and/or phone number. This data is neither shared with third parties nor used for marketing purposes.

  • Log in to your Infernal.App account. This data includes your username and personal password. The login process is via a secure HTTPS connection, and data is encrypted when submitted. We can access your username but not your password. This data is neither shared with third parties nor used for marketing purposes.

How We Collect Data and How You Can Opt Out

We use cookies that we place on your browser for anonymous data. These cookies are essential for the proper functioning of the site, and we cannot guarantee your browsing experience if you refuse them. You may be unable to access certain services, receive product information, or get responses to your inquiries.


We temporarily or permanently use third-party scripts from advertising and analytics software like Google Analytics, Google Ads, and Meta Pixels. If you oppose our tracking of your behavior in an anonymized way, you should select the 'Essential cookies only' option.


We keep activity logs of personal information submitted via contact forms. Unless explicitly requested, we retain your information according to our current or upcoming anonymization policies.

Who Can Access My Personal Information?

We place great importance on protecting the personal information of visitors to our website. We use systems, policies, and procedures to ensure data accuracy and protect it from loss, misuse, or alteration. We also must demonstrate our best practices annually to our Errors & Omissions insurer. For all these reasons, personal information you submit is only accessible to employees who need it for business purposes and who have been trained and made aware of confidentiality requirements.

Right to Be Forgotten

You have the right to request that your personal information be removed from our databases, whether provided on this website or another digital platform we use.


When you request that your personal information be deleted, we commit to doing so across all our tools and to promptly forward your request to third-party providers who had access.


Please note that third parties may refuse removal based on the business relationship you have with them. We consider ourselves obligated to use reasonable efforts, not guaranteed results, if a third party does not comply promptly.

Anonymization and Deletion of Your Personal Information

We are currently working on establishing policies and procedures for the retention of personal information in our databases, to ensure your personal data is anonymized or securely destroyed after a period consistent with its use.

In Case of Disagreement

Please take the time to read and understand this website privacy statement. We consider that by using this website, you agree to this privacy statement. If you do not agree, please refrain from providing any personal information through this site or browsing it.

Policy updated on July 10, 2024.